Presentation 2014

This is a presentation I did for a job 5 years ago back when I cared. I didn't get the job. An idiot did. He ended up getting sacked and accusing the people who gave he the job of fraud. It was the first step on a long road to me giving no fucks. I mean I don't mind not getting a job. I do mind them giving the job to a useless prick. It means I am worse than a useless prick. On a side note someone else they gave a job to rather than me is now in prison for being a mental sex pest. I guess I just have one of those faces.  I have removed a bit so as not to bring the company I work for into disrepute. They are amazing.

Anyhow....

Have you ever been lost?

Can you give me an example?

How did that make you feel?

How much time did that waste for you?

I know that I have been in that position and the amount of frustration it caused. The number of arguments I managed to get into with the people lucky enough to be travelling with me. 

I wanted to stay out of this situation as much as possible so I decided I needed to have everything I would need close to hand. 

In the car I have a Sat Nav. Even though this sometimes sends me to the middle of nowhere it is right 99% of the time.

Before I go to a strange new place I do some research on the internet, and when I get there I look for the nearest information point. 

I would like try an exercise now

**********insert exercise here********** (which was some really clever shit with cups and balls)

All I am trying to prove with this is that things are easier to find when you know where to look for them. When you have a number of choices you are going to make the wrong one at least once. 

If you know exactly where to look you will have a solution right away.  This will save a lot of time both for you and other people.

So what has this to do with where we work, what we do and who we are?

I did some research and asked a couple of team leaders and other important people what wasted the most time in their day to day working life. Time they could be off doing other things. More important things that could push the business forward.

The answer I got back from 100% of the people I asked was people asking questions that they did not need to ask. Looking for a solution to a problem that wasn’t there. Wanting someone else to make decisions for them.

So how can we stop this?

I believe that people need to be empowered. I think that people need to be given confidence so they can grow to be more productive members of staff.

People need knowledge.

So how can they get this, and how can we give it to them.

What I would like to see in a central point of contact that is easily identifiable that can answer genuine questions and make notes of ones that don’t need to be asked. A couple of people who can be there and allow the TL’s to be free to do the things they should be doing rather than answering the same points over and over and over again.

I would like to propose the

REDACTED

The people that are based at these points can be doing other things when not available for support. 

It is also important that this is something that can be switched ON or OFF depending on business needs.

The people in this role can also make a list of people that may have training issues  who can be steered in the correct direction through further training or pointed in the right direction when it’s a question they already know the answer to . This can then be reported in to the TL’s who can decide if further action needs to be taken on an individual level. This would take perhaps an hour a month for them rather than the hours every day it is taking at the moment.  It could even be built into the matrix to allow for positive reinforcement.

This information can also be used empirically to create a help tool that can be made available to the individuals via the intranet .A FAQ.  This will allow members of staff to make decisions that they might otherwise have shied away from. Empowering them, building confidence in them and increasing their knowledge base allowing them to be more self reliant and a stronger part of the team.

In short saving them time. 

Any questions?